1. INTRODUCTION

The domain name www.adhere.lk is owned and operated by adhere.lk.  We honor the trust you have placed in us and therefore, we insist upon and achieve the highest standards for customer information privacy and secure transactions.

This Privacy Policy outlines the type of personal information we collect from our Users, the purpose for collecting such information, how we use it, with whom we share it, etc. It also lists the choices available to our customers regarding our use of the information. If at any point you do not consent to any of the terms mentioned in this Policy, we suggest you to not proceed to use the Site.

Please note that our Policy is subject to change at any time without notice. Your continued use of the Site following such changes to the Policy establishes your acceptance of the changed Policy and to be bound by such changes. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.

2. WHAT WE COLLECT

We may collect all Personal Information from you for, (i) when you provide us or otherwise save the same when you set up a free account with the Site; OR (ii) when you communicate with us via phone, email, chat, etc.; OR (iii) when you fill an entry to participate in any contest, promotion or survey, etc.; OR (iv) use the service of Gift Card on the Site; OR (v) when you participate at one of our events, etc. These actions taken result in supplying us with personal information, such as your name, phone number(s), e-mail and postal addresses, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, credit card information, product interest information and in certain circumstances, etc. (collectively called “Personal Information”). When you visit this Site, the same may also be collected for our social media platforms, or our social networking or mobile applications by automated means or by using technologies such as web server logs, cookies, and web beacons.

You may also be asked to provide us with information like financial information such as physical health condition, medical history, sex, bank account or credit card or debit card or other payment instrument details, password, etc. (collectively called “Sensitive Information”) for availing the services at our Site.

We may also maintain a record of your interests and preferences and acquire the same about you from our present and/or future affiliates.

This Site is directed to not to be used by minors and is to be used by adults only who are above the age of 18 years. In an event of default or purchase by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.

3. PURPOSES FOR WHICH THE PERSONAL AND SENSITIVE INFORMATION IS COLLECTED

We may use your Personal Information collected for, (i) send you or your friends, or associates, products that you have ordered; (ii) process gift card transaction; (iii) help us learn more about your shopping preferences; (iv) conduct marketing and performance research to assist us in benchmarking our performance, measuring our customer services, and to help us improve your shopping experiences and product offerings; (v) to send information related to order updates and offers through email, SMS and social media channels. 

4. WITH WHOM WE SHARE THE PERSONAL AND SENSITIVE INFORMATION

We may share your Personal and Sensitive Information only with our affiliates; service providers which inter alia include partners providing services to the customers; other third parties with your consent (eg. social media platforms).

We strictly adhere to the protocols and do not rent or sell your Personal and Sensitive Information to any third party. However, should we in the future plan to merge/sell all or substantially all of our business to another business entity, we reserve the right to transfer or disclose your Personal Information and Sensitive Information to that business entity who may collect, use or disclose such information for the purposes of evaluating or for operating and managing the affairs of the acquired business or for any other purposes identified in this Policy.

We reserve the right to disclose any Personal Information or Sensitive Information where the disclosure is necessary to comply with any legal obligation or may be required to be disclosed mandatorily under applicable law or to law enforcement authorities or other government officials, without prior notice or consent of the Site user.

5. COOKIES

Cookies used by the Site are to track your preferences and activities on the Site. These are small data files transferred to your computer’s hard-drive by a website and keep a record of your activities on the Site to make your subsequent visits to the site more efficient. 

By continuing the use of the Site, you agree to our use of cookies and if you do not agree to our use of cookies then you can block them in your browser setting, but that may lead to you losing some functionality on the Site.

6. RETENTION OF SENSITIVE PERSONAL DATA OR INFORMATION

We retain any Personal and Sensitive Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. It may also be retained so long as it is necessary to fulfill the purposes for which it was collected. 

We maintain appropriate and adequate technical, administrative and physical safeguards specially designed to protect your Personal and Sensitive Information against unlawful, accidental, or unauthorized loss, destruction, access, alteration, disclosure or use.

7. WITHDRAWAL OF CONSENT

If you wish to withdraw the consent given to the collection, use and/or disclosure of your Personal and Sensitive Information as identified in this Policy at any time, you may do so by communicating to us at the given below under Clause 9.

8. SECURITY

We endeavor to keep your Personal and Sensitive information secure, accurate and up-to-date in the best possible manner and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.

However, we shall not be liable to any user for any loss, damage (direct, indirect, consequential or incidental) or harm caused due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.

9. USER ACCOUNT DELETION REQUEST

You can delete your data anytime from after the  successful login to your account if not you can sending a deleting request to us

10. CONTACT INFORMATION

Customer Service Desk 

E-mail id : [email protected]

Phone: 0773051401

Contact Days:  within 3 business days. 

1. INTRODUCTION

The domain name www.adhere.lk is owned and operated by adhere.lk.  We honor the trust you have placed in us and therefore, we insist upon and achieve the highest standards for customer information privacy and secure transactions.

This Privacy Policy outlines the type of personal information we collect from our Users, the purpose for collecting such information, how we use it, with whom we share it, etc. It also lists the choices available to our customers regarding our use of the information. If at any point you do not consent to any of the terms mentioned in this Policy, we suggest you to not proceed to use the Site.

Please note that our Policy is subject to change at any time without notice. Your continued use of the Site following such changes to the Policy establishes your acceptance of the changed Policy and to be bound by such changes. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.

2. WHAT WE COLLECT

We may collect all Personal Information from you for, (i) when you provide us or otherwise save the same when you set up a free account with the Site; OR (ii) when you communicate with us via phone, email, chat, etc.; OR (iii) when you fill an entry to participate in any contest, promotion or survey, etc.; OR (iv) use the service of Gift Card on the Site; OR (v) when you participate at one of our events, etc. These actions taken result in supplying us with personal information, such as your name, phone number(s), e-mail and postal addresses, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, credit card information, product interest information and in certain circumstances, etc. (collectively called “Personal Information”). When you visit this Site, the same may also be collected for our social media platforms, or our social networking or mobile applications by automated means or by using technologies such as web server logs, cookies, and web beacons.

You may also be asked to provide us with information like financial information such as physical health condition, medical history, sex, bank account or credit card or debit card or other payment instrument details, password, etc. (collectively called “Sensitive Information”) for availing the services at our Site.

We may also maintain a record of your interests and preferences and acquire the same about you from our present and/or future affiliates.

This Site is directed to not to be used by minors and is to be used by adults only who are above the age of 18 years. In an event of default or purchase by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.

3. PURPOSES FOR WHICH THE PERSONAL AND SENSITIVE INFORMATION IS COLLECTED

We may use your Personal Information collected for, (i) send you or your friends, or associates, products that you have ordered; (ii) process gift card transaction; (iii) help us learn more about your shopping preferences; (iv) conduct marketing and performance research to assist us in benchmarking our performance, measuring our customer services, and to help us improve your shopping experiences and product offerings; (v) to send information related to order updates and offers through email, SMS and social media channels. 

4. WITH WHOM WE SHARE THE PERSONAL AND SENSITIVE INFORMATION

We may share your Personal and Sensitive Information only with our affiliates; service providers which inter alia include partners providing services to the customers; other third parties with your consent (eg. social media platforms).

We strictly adhere to the protocols and do not rent or sell your Personal and Sensitive Information to any third party. However, should we in the future plan to merge/sell all or substantially all of our business to another business entity, we reserve the right to transfer or disclose your Personal Information and Sensitive Information to that business entity who may collect, use or disclose such information for the purposes of evaluating or for operating and managing the affairs of the acquired business or for any other purposes identified in this Policy.

We reserve the right to disclose any Personal Information or Sensitive Information where the disclosure is necessary to comply with any legal obligation or may be required to be disclosed mandatorily under applicable law or to law enforcement authorities or other government officials, without prior notice or consent of the Site user.

5. COOKIES

Cookies used by the Site are to track your preferences and activities on the Site. These are small data files transferred to your computer’s hard-drive by a website and keep a record of your activities on the Site to make your subsequent visits to the site more efficient. 

By continuing the use of the Site, you agree to our use of cookies and if you do not agree to our use of cookies then you can block them in your browser setting, but that may lead to you losing some functionality on the Site.

6. RETENTION OF SENSITIVE PERSONAL DATA OR INFORMATION

We retain any Personal and Sensitive Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. It may also be retained so long as it is necessary to fulfill the purposes for which it was collected. 

We maintain appropriate and adequate technical, administrative and physical safeguards specially designed to protect your Personal and Sensitive Information against unlawful, accidental, or unauthorized loss, destruction, access, alteration, disclosure or use.

7. WITHDRAWAL OF CONSENT

If you wish to withdraw the consent given to the collection, use and/or disclosure of your Personal and Sensitive Information as identified in this Policy at any time, you may do so by communicating to us at the given below under Clause 9.

8. SECURITY

We endeavor to keep your Personal and Sensitive information secure, accurate and up-to-date in the best possible manner and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.

However, we shall not be liable to any user for any loss, damage (direct, indirect, consequential or incidental) or harm caused due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.

9. USER ACCOUNT DELETION REQUEST

You can delete your data anytime from after the succesfull login to your account 

10. CONTACT INFORMATION

Customer Service Desk 

E-mail id : [email protected]

Phone: 0773051401

Contact Days:  within 3 business days.